Withdrawal Policy

At Casino.com every effort is made to process your withdrawal request as quickly and efficiently as possible.

Our policy is in place to protect players against online fraud and therefore requires that Casino.com members will be required to verify their identity before a cash withdrawal is made.

Documents can be scanned or digitally photographed. Save them on your computer and e-mail them directly to docs@casino.com. Acceptable file types are jpeg, tiff, and pdf, with a maximum file size of 1MB per attachment and a 10MB limit per email.

(a) Valid Photographic ID

We accept copies of your valid passport, drivers’ license or national ID card. Signature, name and photograph should be suitably visible.

Click here for suggested forms:

  • Passport - for an example click here
  • Driving License - for an example click here
  • National ID - for an example click here

(b) Credit Cards

A copy of the front and back of the credit card used to fund your account is required. The first 6 and last 4 digits of your long credit card number are required. The remaining digits can be hidden, as can the last 3 digits of the security code from the back of your card. Please be aware that should you use multiple cards to fund your account, you may be asked to supply copies for these additional cards.

  • For an example click here
  • If credit card copies are not available a recent credit card statement may be provided

(c) Proof of address (must be dated within the last 3 months)

We may also need to verify your address. This can be done using either a credit card bill or bank statement.

  • Utility Bills - for an example click here
  • Bank Statements

Please ensure that the whole of the document is clearly visible including all edges and that all text is legible.

Please note that additional documentation may be required under certain circumstances.

We only need you to send your ID once. Your account will be updated as soon as your documents are received and processed (up to 72 hours). You can then make withdrawals from your Casino.com account.

Please note that occasionally we may need to ask, at your sole cost, for additional documentation such as confirmation of deposits, a bank reference or notarised ID. Please note that some of these documents may be required to be sent to our postal address.

You have three options to send us your documents:

(1) Email to docs@casino.com
(2) Fax to +44 208 166 1325
(3) Post to Casino.com Member Service, PO Box 1240, Gibraltar

Withdrawal Limits

Withdrawal limits can be seen in the table below.

VIP and Elite players enjoy higher monthly withdrawal limits.

Loyalty Level Currency Monthly Limit Processing Timeframe
Bronze, Silver & Gold EUR 15,000 up to 3 business days
GBP 15,000 up to 3 business days
USD/CAD/AUD/NZD 22,500 up to 3 business days
Other Currency equivalent of $22,500 USD up to 3 business days
VIP EUR 30,000 1-2 business days
GBP 30,000 1-2 business days
USD/CAD/AUD/NZD 50,000 1-2 business days
Other Currency equivalent of $50,000 1-2 business days

How long will it take to process my withdrawal request?

Processing times are indicated in the above table but only come into effect once we have received and verified your required documentation.

  • You can only withdraw using previous depositing methods
  • You will be able to cancel your withdrawal and have the funds returned to your Casino.com account balance up until the moment that the withdrawal is processed by the casino

The minimum limits are:

  • NETeller, Skrill & Webmoney = $10
  • Bank Transfer = $50
    Exceptions: EUR, AUD, USD, GBP and DKK currencies will have minimum of $20 or currency equivalent.
  • Bank Draft = $50
  • All other withdrawal methods = $20

How long until I receive my money?

In addition to the processing time taken for your withdrawal request, dependent on your Loyalty Level, there is additional time dependent on your selected method (indicated in the table below).

Withdrawal methodWaiting Time
Neteller1-2 business days
Skrill2-7 business days
Webmoney1-2 business days
Local Bank Payment (Envoy)3-4 business days
Instant Banking by Citadel1-3 business days
Wire Transfer5-7 business days
CC Refunds, Instadebit   3-5 business days
CFTup to 14 business days
Bank Draftup to 21 business days
  • Your withdrawal method may be restricted based on your country. Please contact support for further information on which withdrawal methods are available to you.
  • Please note that if you have any outstanding bonuses on your account you will not be able to withdraw until you meet the terms of that bonus. Please click here for promotional information.
  • Large withdrawals might take longer to be processed (5 days).
  • If you have partaken in any form of bonus abuse, cheating, fraud or taken advantage of any software or system bug or failure as further described in our General Promotional Terms and Conditions, then your withdrawal may be delayed and any winnings stemming from such abuse may be withheld. Such actions are taken on accounts at the point of withdrawal request.
  • Due to strict anti money laundering requirements we require one or more forms of documentation to verify your identity as set out above. If for a continuous period of 180 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your account will be removed and your account closed.
  • Certain payment methods (Instadebit and Instant Banking by Citadel) have extended processing periods of between 6-12 days and therefore, withdrawals using these methods may take longer.
  • Please note that using credit or debit cards that are registered to a Company (“corporate card”) rather than to the Player’s name is generally prohibited. By using a corporate card you confirm that you are authorised to use such a card to access our Services. Please note that once we become aware that you are using a corporate card, you will be required to prove that you are authorised to use such card(s) to use our Services. If you are using or wish to use a corporate card, please contact customer support for more information.
  • Please note that in certain circumstances, you may be required to confirm in writing any deposits you have made into your account.