Mobile Casino Frequently Asked Questions (FAQs)

Here are some of the most common questions about playing mobile games at our online casino Casino.com. If your query is not answered here, please contact customer support. Click here to email us.

  •  1.The Basics
    Do I need to download to play in the mobile casino? No, all you need to do is go to https://m.casino.com and deposit or start playing immediately.
    Do I need a separate casino account to play in the mobile casino? No, the same account details apply to mobile, instant play and download casino versions. Your Casino.com balance will also apply to all versions.
    What is different about playing games in the Mobile Casino? The mobile casino offers a good selection of the most popular casino games, as well as others that are unique to the mobile casino, all ready to play when you’re on the go.
  •  2.Promotions and Loyalty
    Can I take part in any of the Casino.com promotions from my mobile? Yes, any wagering made in the mobile casino counts towards any ongoing races on the instant play and download versions.
    Do I earn Loyalty Points while playing on the mobile casino? Yes, you earn Loyalty Points in the same way as in the rest of the casino; however, points can only be converted to cash in the cashiers of the instant play and download versions.
  •  3.Cashier and Costs
    How do I withdraw my winnings? After logging in, select "Withdraw" from "My Menu". Choose your preferred withdrawal method, enter an amount and "Withdraw". If your payment method of choice is not listed, you can withdraw from the download or instant play cashier instead.

    For more information on the withdrawal policy, click here.

    How much does it cost to play mobile casino? Mobile casino is free to anyone with a Casino.com account. The only charges are those applied by your mobile service provider for using their data services. For data charge information, please contact your mobile service provider.
    Can I try the games for free? Yes, if you play without logging in, you get a $20 fun balance to try out each game. Once you've finished playing for fun, you can log in and try your luck for real!
    Is it safe to use the mobile casino?

    Casino.com ensures your details remain 100% secure with the use of robust security measures. In fact, using your credit card with us is safer than using it at your local department store.

    We process thousands of secure transactions every day through recognised international deposit methods, including the most trusted names in the industry.

  •  4.Technical
    What should I do if I forget my password? In the log in screen select "Forgot password?" You will receive a temporary password by email, which you will need to reset after the first successful log in.
    What happens if I receive a phone call whilst playing? The game will be paused automatically and some phones may lose network connection. As soon as your call finishes, either the game will resume automatically, or log in again and resume it by re-entering the game.
    What happens if my phone loses connection whilst playing? No problem, as soon as you regain connectivity, you will receive a message: “Your last game was interrupted. You may finish it now” to allow you to continue playing.
    What if I have problems accessing the mobile casino? Check your phone's compatibility here. Alternatively, contact our Customer Services staff who are happy to help.